Franchise Terms & Conditions

1. Introduction

Welcome to PJB STORE, your trusted platform for DropShipping and Multivendor marketplace Franchise services. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Definitions

“Platform”: The website and mobile application operated by PJB STORE.

“Franchise Owner”: Third-party Franchise sellers offering products on our marketplace according to the Franchise Membership Subscription.

“Customers”: Individuals or entities purchasing products through our platform.

“Dropshipping”: A retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when you sell a product, the product is purchased and shipped according to Franchise Membership Subscription directly to the customer, and the bill goes to the customer under the Brand name PJB STORE.

3. Account Registration

Eligibility: Users must be at least 18 years old and capable of forming legally binding contracts.

Accuracy: Users must provide accurate, current, and complete information during registration.

Security: Users are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.

To become a verified PJB STORE Dropshipping Franchise partner, individuals or businesses must:

• Possess a valid government-issued ID (Aadhaar, PAN, or Passport).

• Have a registered business (GST registration preferred but not mandatory initially).

• Pass KYC (Know Your Customer) and AML (Anti-Money Laundering) checks.

• Provide accurate banking details for fund transfer and TDS processing.

• Maintain a minimum order volume threshold as determined by PJB STORE (subject to change quarterly).

Verification Process:

• Verification will be conducted within 3–5 working days post application.

• Incomplete or falsified documents will lead to immediate disqualification.

• The Franchise fees refund if the criteria is not fulfill with our policy with some Tax amount deduction.

4. Franchisee Obligations

Product Listings: Franchisee must ensure to follow the Franchise Membership Subscription that all product information is accurate, including descriptions, pricing, and availability.

Compliance: Franchisee must comply with all applicable laws and regulations, including intellectual property rights and consumer protection laws.

Shipping: Franchisers are to follow the Franchise Membership Subscription or are responsible for the timely and accurate fulfillment of orders.

Returns and Refunds: Franchisee must adhere to our return and refund policies, providing clear instructions to customers under the PJB STORE refund policy.

5. Dropshipping Terms

Order Fulfillment: According Franchise Membership Subscription, PJB STORE facilitates the connection between customers and the Franchisee. Franchisers are responsible for fulfilling orders promptly, their Own Products, or they use our shipment terms. If the Franchisee use PJB STORE Product order will be dispatch and shipment by PJB STORE and if return the order product must be not damage and the shipping charges cut from the Franchisers. 

Shipping Delays: According Franchise Membership Subscription PJB STORE is not liable for shipping delays caused by the Franchisee or third-party suppliers.

Product Quality: According Franchise Membership Subscription Franchisee must ensure that its own products meet quality standards and are free from defects.

Product Stock: According to Franchise Membership Subscription, PJB STORE stocks are updated daily updates to subject of availability, which are under the PJB STORE Brand. Own product stocks are daily updated to subject on availability by the Franchisee.

Product Price: According Franchise Membership Subscription Franchisee must ensure that price of products cost are sale price divided by two (Ex.A-product price-Rs.100/2=Rs.50) for all category. The Shipping cost and Packaging cost extra and It calculate like Rs.60/- per 500gm + GST/ Packaging charges Rs.4/- per 500gm. Exclude PJB Printed products category. 

GST Policy: According Franchise Membership Subscription Franchisee must ensure that if the Franchisee have a GST then It sell products PAN India and also get Franchise of PJB STORE. Exclude State Gujarat Franchisee can register as non GST number in this franchise model of PJB STORE. As per Inquiry base the other state non GST number franchiser can get PJB STORE Franchise.

Payment Gateway: In our franchise the payment gateway mode prepaid only. 

6. Customer Responsibilities

Accuracy: Customers must provide accurate shipping information and promptly notify PJB STORE of any issues.

Compliance: Customers must comply with all applicable laws and regulations when using our platform.

7. Payment Terms

Pricing: Prices are set according to the Franchise Membership Subscription.

Processing: Payments are processed through secure third-party payment gateways.

Fees: PJB STORE may charge fees for listing products or processing transactions, which will be disclosed to the franchisers as per the Franchise Membership Subscription.

8. Intellectual Property

Ownership: All content on the platform, including logos, trademarks, and product images, is owned by PJB STORE or used with permission.

Usage: Users may not use our intellectual property without explicit permission.

9. Limitation of Liability

PJB STORE is not liable for any indirect, incidental, or consequential damages arising from the use of our platform, including but not limited to product defects, shipping delays, or third-party actions, Delays in payments arising from incorrect banking information.

10. Dispute Resolution

Governing Law: These Terms and Conditions are governed by the laws of India.

Arbitration: Any disputes will be resolved through binding arbitration in Kalol, Gandhinagar, Gujarat.

11. Modifications

PJB STORE reserves the right to modify these Terms and Conditions anytime. Users will be notified of significant changes, and continued platform use constitutes acceptance of the updated terms.

12.Termination Policy

PJB STORE reserves the right to suspend or terminate any franchisee account under the following circumstances:

• Breach of data privacy or mismanagement

• Fraudulent transactions or fake orders

• Repeated customer complaints or poor order fulfillment

• Violation of any terms mentioned in this policy

In case of termination, final settlement of dues will occur within 30 working days after reconciling all orders and applicable deductions.

13.Commission & Amount Deduction

• Franchisees will earn a fixed net profit percentage per sale, decided based on the product category and monthly performance or Franchise Membership which enrolled.

• Payout Cycle: Weekly or bi-weekly, as per mutual agreement.

• Deductions may include:

  • Payment gateway charges

  • Order cancellation or return penalties

  • Inventory stocking or dispatch delay fines

  • TDS as applicable

  • Platform usage fee (if applicable)

PJB STORE reserves the right to adjust net profit rates or deduction terms with prior 7-day notice via email or dashboard alert.

14.TDS (Tax Deducted at Source)

• TDS will be deducted as per Section 194H of the Indian Income Tax Act, applicable to commission earnings.

• Current rate: 5% (subject to change as per government notifications).

• TDS certificates (Form 16A) will be issued quarterly and made available via the partner dashboard.

• PAN submission is mandatory. If PAN is not provided, a higher TDS rate of 20% may apply.

16. Contact Information

For any questions or concerns, please contact us at:

Email: support@pjbstore.com

WhatsApp Number: +91 9537576473

Address: G-35- Tirupati Empire Enterprise near Shreeji Parlour, Panchvati, Kalol, Gujarat 382721

Support: Monday to Saturday, From 11:00 AM to 6:00 PM on WhatsApp or Email.